Miscellaneous

Delta Did Something Truly Remarkable. Its CEO’s Explanation Shows the Power of Expectations

If you still had any question whether 2020 is a very strange year when the completely unexpected can quickly become “normal,” we now have this: Major airlines have started eliminating one of the most arbitrary, but profitable things about their business: the “change fee.” You know, the $ 200 (or more) they pocket whenever your plans change […]